POLICY PROCEDURES

REFUND POLICY

TERMS AND CONDITION


In using this website you are deemed to have read and agreed to the following terms and conditions:

General

By accessing this website [and buying our products] you consent to these terms and conditions and to the exclusive jurisdiction of the United States courts in all disputes arising out of such access. If any of these terms are deemed invalid or unenforceable for any reason (including, but not limited to the exclusions and limitations set out above), then the invalid or unenforceable provision will be severed from these terms and the remaining terms will continue to apply. Failure of the Company to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision. These Terms and Conditions shall not be amended, modified, varied or supplemented except by duly authorized representatives of the Company.

Disclaimers

We strive to provide complete, accurate, up-to-date information on our website. However, it is not possible to ensure that any website is completely free of human or technical errors. This site may contain typographical mistakes, inaccuracies or omissions, some of which may relate to pricing, availability and product specifics; additionally, some information may not be complete or current. We reserve the right to correct any errors, inaccuracies or omissions – including after an order has been submitted- and to change or update information at any time without prior notice. You expressly understand and agree that your use of this site is at your sole risk and that this site is provided on an “as is” and “as available” basis. Alex’s Organic Nutrition Food For Animal Co. makes no representation or warranties of any kind, express or implied, as to the operation of this site, the information, content, materials or products included on this site.
In the event of an accidental pricing error on the site, Alex’s Organic Nutrition Food For Animal Co. reserves the right to refuse and/or cancel any orders containing items that were listed at the wrong price. Alex’s Organic Nutrition Food For Animal Co. reserves the right to cancel such sales, whether or not the order has been confirmed and the credit card has been charged. The full amount paid by the customer will be refunded to the credit card at the time the order is cancelled.
FDA Disclaimer: The statements made on our website have not been evaluated by the FDA (U.S. Food & Drug Administration). Our products are not intended to diagnose, cure or prevent any disease.
If a condition persists, please contact your physician at once. The information provided on this website by Alex’s Organic Nutrition Food For Animal Co. is not a substitute for a face-to-face consultation with your physician and should not be construed as individual medical advice.
All products are to be used at the buyers own risk. Please consult a doctor before use if you are trying to treat any skin conditions or have any allergies. Alex’s Organic Nutrition Food For Animal Co.  is not responsible for negative or damaging results obtained by proper or improper use of the products sold on this website, and buyer of the product indicates that he/she agrees seller is held harmless.
The testimonials, reviews and claims on this website are individual cases and we do not guarantee that you will get the same results. Results will vary per user, as will the time it takes for such changes, if any, to occur.
Alex’s Organic Nutrition Food For Animal Co. reserves the right to refuse service and/or sales to any client for any reason.

Shipping

Domestic Shipping: All orders are shipped USPS. In-stock orders are shipped within 1-2 business days, unless a delay is otherwise noted on the website home page, or if the order is being held for insufficient address or per customer request. We do not ship on holidays, weekends, or while we are closed for vacation. Alex’s Organic Nutrition Food For Animal Co. will not be liable for any loss, damage, cost or expense related to any delay in shipment or delivery. Orders that are over US $100 may have a signature required at delivery. Except in the case of Express Mail, which has a guaranteed delivery date of 1-60 days (depending on delivery location) we are not able to guarantee a specific delivery date. General delivery times can vary, depending on location and availability of your local USPS carrier. With the closure of many USPS sorting centers nationwide, delays are to be expected occasionally.

International Shipping: All orders are shipped USPS. In-stock orders are shipped within 1-2 business days, unless a delay is otherwise noted on the website home page, or if the order is being held for insufficient address or per customer request. International shipping charges are based on several factors, including total size, weight, and value of the contents of the package. Alex’s Organic Nutrition Food For Animal Co. reserves the right to refuse sale and shipment to any country or client for any reason. Reasons a sale may be refused is if there have been unsuccessful attempts at delivery to that client or location before, if the shipping location is an area we prefer not to ship to, or if fraud is suspected. Shipping outside the continental U.S. will be shipped USPS Priority Mail, First Class Mail, or Express Mail. Please note you will be responsible for any taxes or duties your country collects on imported goods. Delivery speed varies with International shipments, and therefore we are not able to guarantee a specific delivery date with any International shipment. Typically, orders are delivered within two weeks to most areas, but can take up to eight weeks if there are delays with the buyers local postal service or if there are delays in Customs. Alex’s Organic Nutrition Food For Animal Co. will not be liable for any loss, damage, cost or expense related to any delay in shipment or delivery.

Returns/Exchanges Policy

Customers have 30 days from date of receipt to return or exchange your orders. Exception items are final sale and we are unable to accept returns. Return shipping fees are the responsibility of the buyer.

Cancellation Policy

Orders that have not been shipped may be cancelled at the buyers request. If your order has already been shipped upon notifying Alex’s Organic Nutrition Food For Animal Co., you may return the unopened package and merchandise for a refund if it qualifies per the above return policy.

Privacy Statement

We are committed to protecting your privacy. Only authorized employees within the company, and who are on a need to know basis, have access to information collected from individual customers. Alex’s Organic Nutrition Food For Animal Co.  uses Wells Fargo Bank as our credit card merchant, and therefore this protects the client’s bank and credit card information. Alex’s Organic Nutrition Food For Animal Co. and it’s employees never have access to the client’s credit card or bank account information, that is kept completely protected by Wells Fargo Bank. We will not sell, share, or rent your personal information or your e-mail address to any third party for unsolicited mail. Any emails sent by this Alex’s Organic Nutrition Food For Animal Co. will only be in connection with orders placed by the buyer or a company representative, and occasional promotional notices regarding sales or other special events. If you receive a promotional notice and you would like to be removed from those mailings, simply reply to the e-mails to have your address removed from the mailings.

Payment

All major Credit/Debit Cards are accepted through Wells Fargo Bank. We prefer this payment method, but on occasion will also accept US money orders as methods of payment if the buyer is not able to use Wells Fargo Bank for some reason. Our Terms are payment in full at time of purchase.

Sales Tax

Currently, Alex’s Organic Nutrition Food For Animal Co. only charges sales tax on orders being shipped within the state of California. You are expected to comply with your state’s current laws regarding purchases over the Internet. In the event the tax laws change, including the addition of an Internet tax, then Alex’s Organic Nutrition Food For Animal Co. will be in full compliance and will also collect those required taxes.

Termination of Agreements

Both the Client and Alex’s Organic Nutrition Food For Animal Co. have the right to terminate any Services Agreement for any reason, including the ending of services that are already underway. No refunds shall be offered where a service is deemed to have begun and is, for all intents and purposes, underway. Any monies that have been paid to us which constitute payment in respect of the provision of unused services, shall be refunded.

Availability

The Company does not warrant that the service from this site will be uninterrupted, timely or error free, although it is provided to the best ability. By using this website you thereby indemnify this Company, its employees, agents and affiliates against any loss or damage, in whatever manner, howsoever caused.

Copyright Notice

Copyright and other relevant intellectual property rights exists on all text and photos relating to Alex’s Organic Nutrition Food For Animal Co.  products, and the full content of this website. Reproduction or copying of any part of this site or its contents is prohibited without the express written consent of Alex’s Organic Nutrition Food For Animal Co. This company’s logo is a registered trademark of Alex’s Organic Nutrition Food For Animal Co.

Notification of Changes

The Company reserves the right to change these conditions from time to time as it sees necessary, and your continued use of the site will signify your acceptance of any adjustment to these terms. You are therefore advised to re-read this statement on a regular basis.

These terms and conditions form part of the Agreement between the Client and ourselves. Your accessing of this website and purchase of goods indicates your understanding, agreement to and acceptance, of the Disclaimer Notice and the full Terms and Conditions contained herein. Your statutory Consumer Rights are unaffected. The above terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: “Client”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. “The Company”, “Ourselves”, “We” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing American Law. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.

© Alex’s Organic Nutrition Food For Animal Co. 2017 All Rights Reserved